2017- PIMS Best Practices 102 will be held on Friday, December 1.  A full day of 6 continuing education units will be presented.  Breakfast, programming, lunch,  & snacks will be included.  Continuing education unit approvals for funeral directors/embalmers will be sought from PA, OH, WV, NY, MD and the Academy of Professional Funeral Service Practice.

Pittsburgh Institute of Mortuary Science (PIMS) is pleased to present 2017-PIMS Best Practices 102. This year, two programs are being offered:

Program #1    2 CEU hours.

Program #2    4 CEU hours.

You can attend one – or both.


PIMS is pleased to offer these 2 and 4 hour seminars which include all program materials, lunch, and refreshments.

Program #1 Tuition:

  • $45 (received before November 17)
  • $60 (received Nov. 18 – 30)
  • $75 for onsite registration (space permitting)

Program #2 Tuition:

  • $80 (received before November 17)
  • $95 (received Nov. 18 – 30)
  • $110 for onsite registration (space permitting)


Seating for this program is limited to funeral service students, funeral service interns, licensed embalmers and licensed funeral directors. (PIMS students are welcomed to participate at no charge. Other funeral service students and interns will be admitted at a nominal $30 charge).


Program #1 and Program #2

A full refund will be issued if registration is cancelled by November 24, 2017. No refund will apply after that date.


FRIDAY, December 1, 2017

  • 8:00 A.M. – 10:15 A.M.
  • 7:30 AM           Registration & Refreshments
  • 8:00 – 9:00      Session I
  • 9:00 – 9:15       Break
  • 9:15 – 10:15      Session I (cont’d)
  • 10:15                CE Sign-out


FRIDAY, December 1, 2017

  • 10:30 A.M. to 3:45 P.M.
  • 10:30 – 11:30      Session II
  • 11:30 – 12:15 PM            Lunch
  • 12:15 – 1:15       Session III
  • 1:15 – 1:30       Break
  • 1:30 – 2:30       Session IV
  • 2:30 – 2:45       Break
  • 2:45 – 3:45       Session IV (cont’d)
  • 3:45                CE Sign-out

PROGRAM #1 (2 hours) 

“Child Abuse Recognition and Reporting”

  • Identify the categories of Child Abuse
  • Recognize the signs of Child Abuse
  • Discuss the role of funeral directors as Mandated Reporters
  • Identify Perpetrators
  • How to report child abuse 

PROGRAM #2 (4 hours)

“Cremation, Celebrant Ceremonies, and PEW Research”

  • The demographics and realities of contemporary consumers
  • Celebrant ceremonies and contemporary relevance
  • Cremation practices

Providing Consumers with Payment Options”

  • Avoiding credit discrimination
  • Provider responsibilities and consumer responsibilities
  • Compliance with funeral director and other governing law
  • Securing and organizing consumer options
  • Documentation

“Veterans’ Tributes and Due Respect”

  • Sensitivity in creating meaningful Veterans tributes
  • Coordinating contemporary technology with military protocol to better serve consumers
  • Transferring the remains of a Veteran and due respect
  • Fallen Heroes – Policy options; Worldwide internet broadcast of tribute service
  • Personalization and arrangement process
  • Creating consumer friendly packages for Veterans
  • Veteran Tributes – specific examples

The Speakers

Ernie Heffner, CFuE, shares 40+ years of professional funeral service. He has a diverse background in the operation of end-of-life care related enterprises including funeral homes, cemeteries, a monument company, 10 funeral business relocations and 5 new replacement facility constructions. Heffner has received national recognition and has been a featured speaker on numerous occasions for a variety of state and national industry organizations, related industry organizations as well as his local public speaking engagements for community education.

Dr. Joseph Marsaglia, CFSP, shares 32 years of professional funeral service. He served as a funeral home branch manager for 12 years before starting his employ at PIMS where he currently holds the titles of Dean and Chief Operating Officer.

He was involved with the recovery of U.S. Air flight 427 crash and the Kobe, Japan earthquake. He served as a delegate leader to the Soviet Union, Egypt, Jordan and Israel. Dr. Marsaglia is a Marine Corps Veteran.

Program Approvals

Application has been made for approval of 6.0 CEUs to the following organizations:

  • Academy of Professional Funeral Service Practice (APFSP)
  • West Virginia Board of Funeral Service Examiners
  • Board of Embalmers and Funeral Directors of Ohio
  • Maryland Board of Morticians
  • New York Bureau of Funeral Directing
  • Pennsylvania State Board of Funeral Directors
  • Please choose one of the following.
  • $0.00
  • Discover